Leading With Love @ Work
Mick was sick of his team’s lousy performance. Utterly disgusted and frustrated about what was not working. Could it be his leadership style? He stormed into the office, day after day, barking orders at his staff just to get them to get bodies in the door. But, instead of generating revenue, some employees would rather spend time ranting about him to each other. While others would vie for his favoritism, others spent half the day on their smart phones playing Tetris.
They fought amongst themselves on a daily basis. They talked about him behind his back and each other. Meetings were Mick standing and telling the team what to do, rather than having the entire office participate and arrive at solutions that would work.
And productivity? Was almost non-existent. They weren’t motivated to do any more than they was required to keep their jobs.
The riff he created kept his business mediocre, at best.
He just got back the results of the annual employee engagement survey and his team scores were below 50%. He now had a bigger problem as his boss was now in his ear about bringing his numbers up. Fear-based leading was the company norm, from the president on down to Mick and his peers.
It was a rare occasion that an employee would openly say aloud that they loved what they did. Working for the paycheck without pride or passion in what they did was new normal.
Mick felt like a misfit toy without a Christmas tree.
Leading with Love
Dan’s team culture was that of love. He and his colleagues were constantly lifting up the staff and guiding them to the results they knew they were capable of and helping them reach their potential. Meetings were always started with praise and recognition before diving into what’s wrong.
And even then, when issues were addressed, they were brought to the table carefully and with a strategy that would reinforce the notion that they were important and valuable members of the company and with the knowledge that upper management believed in them and the work they were doing.
The result? Results (massive).
His team soared because customers were always happy because the employees made them feel important. The staff could convey that because the leadership team instilled the same sense of importance in them. What they thought and what they did mattered.
Dan’s leading with love nurtured his staff’s confidence and enhanced their sense of mission and purpose. It gave them a reason to work hard and bring their “A” game the office. It’s that sense of purpose and passion that led to increased productivity, revenue, and staff engagement. His team actually enjoyed working with one another and the results showed up on all leading indicators.
How Do YOU Lead?
Are you Mick or Dan? What playbook are you using to get your team motivated with a sense of purpose? Is your team engaged? Do you treat your staff with respect? Do they feel nurtured? Do they know that you actually care about them?
Your team is your most valuable asset. Right? They are the people that your customers come in contact with on a regular basis. Be aware of how you treat them and know that they’ll treat your customers likewise.
If you’re fortunate enough to remain in a leadership position, then I hope you’re wise enough to lead with love rather than fear.
The choice is yours. Good luck.